Privacy statement

Personal data that we process
VR-House processes your personal information when you use our services and / or provide us with this information.

Below is an overview of the personal data we process:
– First and last name
– Phone number
– E-mail address
– Address

Why we need this information
VR-House processes your personal information for the following purposes:
– To deliver our products and services at your location.
– To call you, when necessary, to carry out our services.
– VR-House analyses your behaviour on the website, to improve our website and match our product and service offerings to your preferences.

Special and / or sensitive personal data we process
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardians. However, we can not verify if a visitor is over 16. We therefore advise parents to be involved in their children’s online activities, in order to avoid collecting data about children without parental consent. If you are convinced that we have collected personal information about a minor without parental permission, please contact us at info@vr-house.de, so we can delete this information.

How long we store data
VR-House will store your personal data no longer than strictly necessary to achieve the purposes for which your data is collected. Our data retention period is 8 years maximum, this due to the retention obligation for invoices from the tax authorities.

Share with others
VR-House only provides your data to third parties if this is necessary to carry out our agreement or to comply with a legal obligation. For example to a courier who needs your address to deliver your package.

Mapping website visits
VR-House only uses technical and functional cookies. And analytical cookies that do not violate your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone at the first visit to this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website. You can unsubscribe from cookies by setting your browser not to save cookies. In addition, you can also delete all information previously saved through your browser settings.

View, edit, or delete data
You have the right to see, correct or delete your personal information. You can send a request for inspection, correction or removal to info@vr-house.de. To ensure that the request for inspection is done by you, we will ask you for a copy of your ID upon request. In this copy we ask you to blacken your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), and passport number. This to protect your privacy. VR-House will respond to your request as soon as possible but within four weeks.

Security
VR-House takes the protection of your information seriously and takes appropriate measures to counter abuse, loss, unauthorized access, unwanted disclosure and unauthorized change. If you feel that your data is still not well protected or there is evidence of abuse, please contact us by calling +31 30 227 29 24 or via info@vr-house.de